How we helped
Castalia prepared a submission to the regulator making the case for a tariff increase that would allow the utility to cover its costs, while ensuring affordable service for low income households, and sending efficient price signals to encourage water conservation. To do this, we forecast demand for water and sewerage services across the island, prepared a capital expenditure plan, and benchmarked the utility’s performance against comparable utilities to identify potential efficiency gains. Castalia built a financial model that showed the revenue requirement for cost recovery. We also prepared a strategic business plan that proposed a new organizational structure, several improvements in operational processes, and recommended a performance management system.