PROJECTS
Non-revenue Water Performance Based Contracts
The problem
Water utilities in the developing world lose 45 million cubic meters of water daily, enough to serve 200 million people. This loss of non-revenue water (NRW) prevents utilities from improving services or expanding access. Sometimes, high NRW leads to water rationing which often causes contamination of the network and unsafe drinking water.
How we helped
Castalia co-authored the World Bank published operational manual The Use of Performance-Based Contracts for Nonrevenue Water Reduction: Output of the Global Program on Developing Good PBC Practices for Managing NRW.
As the contracted Technical Secretariat for the World Bank, we facilitated annual meetings of NRW experts, developed discussion papers on optimizing NRW reduction and designing PBCs, created a country/utility screening tool, designed standardized reporting indicators, profiled different scenarios and potential options for utilities, wrote operational guides, developed a training curriculum, and summarized successful cases.
Impact
If NRW could be reduced by half, 90 million more people would gain access to water. Current customers would likely have improved service quality, and water utilities would gain significant self-generated cashflow by reducing NRW.
The client
Our team
Find out more
- World Bank published Operational Manual: The Use of Performance-Based Contracts for Nonrevenue Water Reduction
How can we help you?
How can we help you?
WASHINGTON, DC
+1 (202) 466-6790
1747 Pennsylvania Avenue NW, Suite 1200
United States of America
SYDNEY
+61 (2) 9231 6862
Suite 19.01, Level 19, 227 Elizabeth Street
Australia
AUCKLAND
+64 (4) 913 2800
Sinclair House, 3 Glenside Crescent
New Zealand
WELLINGTON
+64 (4) 913 2800
Level 2, 88 The Terrace
New Zealand
PARIS
+33 (0)1 85 64 10 22
3B Rue Taylor
France
BOGOTÁ
+57 (1) 508 5794
Calle 81 #11-08, Piso 5, Oficina 5-121
Colombia
Thinking for a better world.

WASHINGTON, DC
+1 (202) 466-6790
1747 Pennsylvania Avenue NW, Suite 1200
United States of America
SYDNEY
+61 (2) 9231 6862
Suite 19.01, Level 19, 227 Elizabeth Street
Australia
AUCKLAND
+64 (4) 913 2800
74D France Street, Newton South
New Zealand
WELLINGTON
+64 (4) 913 2800
Level 2, 88 The Terrace
New Zealand
PARIS
+33 (1) 73 44 26 97
6 Rue Duret
France
BOGOTÁ
+57 (1) 508 5794
Calle 81 #11-08, Piso 5, Oficina 5-127
Colombia
Thinking for a better world.
