Can Tho Water Utility Turnaround, Vietnam

The problem

Can Tho WASSCO, the largest water utility in the Mekong Delta, was underperforming. The utility’s water was not safe to drink, non-revenue water was high, and coverage was only 85 percent.

How we helped

We assessed the utility’s operations and management to determine the root causes of underperformance. Based on these root causes, we defined strategic actions for improvement in the short and medium term. To do this, we followed the Utility Turnaround Framework (UTF) that we developed for the World Bank in a previous assignment.


Can Tho WASSCO is implementing a set of strategic actions that we recommended, including a program to reduce non-revenue water. We expect these actions to help the utility improve its operational efficiency.

The client

World Bank

Our team

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